Terms and Conditions

1. Introduction: KEY DEFINITIONS / LEXICON

“Exclusive Casino” Refers to the brand Exclusive Casino and all of the products and services listed under it, all of which are offered “Online” and are accessed via PC or any mobiles device supported.

“Customer/s”, “Player/s” refers to Registered Clients at www.ExclusiveCasino.com;

“Games” refers to all games offered by Exclusive Casino;

“Service” refers to the gaming Software and its provisioning.

“Software” refers to any software owned by or licensed to or any downloadable, flash, or mobile game variations offered by Exclusive Casino;

“We/Us/Our” refers to Exclusive Casino and its managing company, along with any of its holding and associated companies (where context permits).

“Website” refers to www.ExclusiveCasinos.com;

2. Player & Security Description

Exclusive Casino is licensed and regulated in Curacao, Netherlands Antilles under the relevant laws of the Gaming Ordinance for the purposes of operating and offering internet gambling services.

All players of the Casino must be of legal age (18+). Permanent and temporary residents of Lithuania, Indonesia, Israel, Poland, India, Hungary, Malaysia, Nigeria, Germany, Georgia, Russian Federation, Ukraine, Belarus, China, Romania, the Netherlands Antilles and Costa Rica, as well as players accessing these locations by changing their IP address via virtual private networks (VPN), are not eligible to open an account, log in, make a deposit, bet or perform any other activity at the Casino. Any accounts violating the Casino's restrictions are subject to termination. Players from Azerbaijan will not be able to use any bonuses provided by the Casino.

It is highly recommended that you understand all the rules and steps involved with online gambling, through the use of ExclusiveOnline Casino. Players must accept that participation in Exclusive Online Casino is under their own discretion and risk. Moreover, Players may only use Exclusive Online Casino for entertainment purposes. A player’s Username and Password are personal & confidential information. It is a player’s responsibility to assure that this information will be kept confidential and it is forbidden to share that information with a third party. Exclusive Online Casino is not required to keep player’s login information or passwords in case the player misplaces, loses, or forgets it.

The website, known as www.exclusivecasino.com will be used by a player solely for his/her own private online gambling uses. Utilizing it for any other players or uses is strictly prohibited. ExclusiveOnline Casino reserves the right to check your logs and transactions and to cancel any promotion entitlement.

Exclusive Casino uses random number generator system that determines the results of all the games it provides. A Player should fully comprehend and be aware of the fact that he/she might lose funds by playing at Exclusive Casino. Exclusive Online Casino reserves the right to limit and / or refuse any wagers placed by a player, or to refuse any game bonus. The Casino reserves the rights to limit and / or deny any wagers placed by a player. Casino also retains the right to deny any game bonus for reasons including, but not confined to, player's defamation. If abusive behavior is suspected, a player’s account will be terminated, and he/she will be banned from the casino indefinitely.

Players are required to only place legitimate details upon registering. By downloading the casino's software or signing up for any offer(s), player agrees to the receipt of occasional promotional e-mails from us & our affiliated programs. Terms and conditions associated to any promotion / offer are subject to future changes. It is a player's sole responsibility to regularly check out for modifications and updates. Players are recommended to make a copy of all transactions, game rules, withdrawal regulations and all casino updates in order to avoid any possible future misunderstandings or possible disputes.

It is required to comprehend and comply with all of the above rules before using Exclusive Casino’s Software. Players who will not comply with all the Rules under Player Security & Description, will be in breach of this agreement and therefore barred indefinitely. Any player that will knowingly not comply with these sections may be committing fraud and thus could be subject to criminal prosecution.

3. Bonus Term & Conditions

No Deposit Bonuses

Unless otherwise stated, all No Deposit Bonuses are subject to the following rules:

Bonus amount must be wagered a minimum of 50 times for slot games (Particularly, video slots, 3-reel slots, keno, bingo, and scratch cards) or card games (Video poker, Blackjack, Blackjack multi-hand, Tri-Card Poker, Three Card Rummy, and Texas Hold’em Bonus Poker) and a minimum of 60 times for roulette games (American and European roulette with outside bets disabled). Bets placed on excluded games will not contribute towards meeting the wagering requirements.

The maximum withdrawal amount (unless otherwise stated) from a No Deposit bonus in an amount valued at or below $50 is twice the face value of the bonus. All No Deposit Bonuses valued above $50 come with a cash-out limit equal to the value of the bonus. No Deposit Bonuses cannot have max cash-out of over $100. Please note that some offers may include a max cash-out condition equal to 3 times the bonus amount, which is to be stated in Terms and Conditions of a particular bonus. Players cannot claim multiple free bonuses consecutively. Claiming more than one No Deposit Bonus automatically voids winnings to be withdrawn.

Once all requirements of the bonus are met, any amount over the Maximum Withdrawal Limit will be removed from the balance automatically. Only one account per person, per household or per computer may redeem a no deposit bonus. Players with multiple accounts who only redeem free bonuses may be ground for an account lockout, and have all their winnings forfeited.

Each No Deposit bonus entails different restrictions, depending on the respective promotion. No deposit bonuses cannot be used to play progressive games. It's the players responsibility to familiarize themselves with the bonus terms and conditions they are about to claim, to avoid winnings cancellation in case of bonus terms violation.

Upon requesting winnings withdrawal, a player will be required to place at least one deposit to verify his/her account. The list of documents listed under our Withdrawal Procedure Page will need to be provided prior to player’s withdrawal. Minimum withdrawal amount starts with $100. A player is required to place a deposit, equivalent to the difference between min withdrawal amount and max cash out amount won from the

No Deposit Bonus (unless otherwise stated). Placed deposit amount will be additionally subjected to bets in the amount of the deposit done prior to requesting cashout.

4. Network Progressives

In addition to its regular slot games Exclusive Online Casino offers Progressive Games as well. Unless stated otherwise, all Progressive Games are subject to the following terms and conditions:

Promotional offers & Bonuses cannot be used on Progressive Slot games, unless otherwise stated. This terms and conditions apply from the time a bonus is redeemed until a Player has completed all his/her wagering requirement and has a balance of less than $1. Any winnings gained by playing Progressive Games in combination with using promotional offers will be annulled upon requesting a withdrawal due to the violation of the promotional offer rules and playing an excluded game.

Progressive Games Available on Exclusive Casino:

• Aztec's Millions
• Caribbean Draw Poker
• Caribbean Hold 'Em
• Caribbean Stud Poker
• Jackpot Cleopatra's Gold
• Jackpot Pinatas
• Let 'Em Ride
• Megasaur
• Shopping Spree II
• Spirit of the Inca

5. Slot Tournament Rules

Unless otherwise stated, all Slot Tournaments are subject to the following terms and conditions:

Slot Tournaments Access:

A Buy-In for a Slot Tournament can only be made with deposited money. The Buy-In amount will be deducted from the real balance on your playable balance. Please note that deposited money with any kind of bonus applied on it cannot be used for a Buy-In (Match Bonuses, Comp Points, Free bonuses, Cash Back)

If the Slot Tournament is cancelled, the Buy-In amount will be reimbursed to the player’s playable account balance. Player cannot use No Deposit Bonuses or Free Chip bonuses to enter Slot Tournaments, unless otherwise stated in the terms and conditions of those particular bonuses. CashBack bonuses cannot be used to enter Slot Tournaments, unless otherwise stated in the terms and conditions of that particular CashBack bonus.

In case software / website / mobile platform disconnects the slots will cease to spin on the Player’s behalf. Once reconnects to the Tournament within the designated time frame, he/she would be able to continue playing further. Should the player be unable to reconnect to the Slot Tournament within the designated time frame, the total of Win Box would remain static and would be equivalent to the amount left at the moment the player got disconnected.

Once the Slot Tournament commences, Tournament Credits will be given for the total time of the Tournament. The player that has acquired the highest amount of earned credits within the Tournament time span becomes the Slot Tournament Winner. All credits Earned through Slot Tournaments cannot be relocated to the Player’s playable account and cannot be cashed out as they are considered invalid outside of the participated Slot Tournament.

6. General Players Terms & Conditions

Exclusive Casino makes no representations or warranties, implicit or explicit, as to the player’s legal right to participate in any of its games, nor do any of its employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers have the authority to make any such representations or warranties.

Exclusive Casino employees, licensees, distributors, affiliates, wholesalers, subsidiaries, advertising, promotion, or any other agencies, media partners, retailers, and members of their immediate families are not eligible to participate in casino games. A player is only allowed to enter the Casino for his/her private online gambling uses. It's prohibited to use the Сasino for professional or commercial use.

Exclusive Online Casino reserves the right to terminate a player’s account for any reason and at any time, without giving any notice to the player. Exclusive Online Casino also reserves the right to void any winnings and nullify any balance in player’s Casino account in any of the following circumstances:

• If evidence suggests that a Player has more than one active account at Exclusive Online Casino.
• if a Player provides incorrect or false information during his/her registration process.
• Any mismatch or discrepancy between the name on the Player's Casino account and the name on the credit card(s) the player used to make a deposit into the account.
• I a player is not of legal age
• If a player resides in a jurisdiction where participation in the casino is prohibited, as stated on the Exclusive Casino Terms and Conditions.
• If a player permitted someone else to play using his/her Exclusive Casino account, whether it was done intentionally or unintentionally.
• If a player has used unfair external factors, taken advantage of our services, or colluded with others to gain an unfair advantage, etc., the Exclusive Online Casino reserves the right to block the account from using our promotions. Furthermore, the Exclusive Online Casino may freeze the winnings and return the deposit to the customer.
• If a player was found wagering through any means other than the Casino's interface or using any automated betting system, bot or software designed to hack the casino. Wagers must be placed only through the Casino software. Any wagering through other means including the use of a "robot" player is strictly forbidden. If a player is found using any additional program that was not supplied by the the Casino, the Casino reserves the right to cancel and void all of their wagers retroactively, suspend their account and/or take further associated actions.
• If a player was found cheating the system in order to walk away with more bonuses than they are entitled to or finding marketing offers for new users and signing up for them multiple times.
• If it has become known to the company that a player has played under any of the circumstances listed under this section, within the group of our casinos.
• If a player charged back or reversed any of the deposits made in the casino or in the other Exclusive Casino sister casinos operated by the platform.

As Exclusive Online Casino encourages responsible gambling, Players may request to be excluded from our software or to set a deposit limit at any time. Your privacy is extremely important to us. All Players can decide to unsubscribe from any form of marketing communications, including email, text messages or phone calls at any time. Please note that all transactional messages related to your account will still be received, as they are considered as account information and are not a part of our marketing communication.

Exclusive Online Casino does not have any control over any associated third party marketing communications, including but not limited to, affiliate campaigns, promotional or marking agencies, etc. If a player feels he/she has been victimized by spam activities, resulting from a third party advertising and / or a promotional campaign published by Casino facilities, we strongly recommend contacting Customer Support at Exclusive Casino. Exclusive Online Casino will make everything in its power to address to the corresponding third party affiliate company and have player’s details taken out from their database to stop any additional possible marketing communications. Exclusive Casino cannot guarantee any definitive solution and resolution in regards to any third party complains. Exclusive Online Casino would not be held accountable and / or liable for any possible errors in the Terms and Conditions advised by a third party marketing agency or website.

The Casino reserves the right to deny, cancel, or alter any bonuses at any moment without prior notification. It is player's responsibility to check the Bonus T&C before starting to play with it.

Exclusive Online Casino reserves the right to add new activities or games to the Casino and/or to discontinue any activity or game offered by the casino at any time, under its sole discretion and without any notice to the player. Exclusive Casino will not be held accountable or liable for any possible computer or Internet malfunctions using the non-approved Casino means. All winnings gained as a consequence of either system malfunction or game error will be null and void.

In the event a game is interrupted or disconnects at any time, the game will be resumed from the point before it was disconnected. Result from the previous game should be displayed once the player starts the game again. If the player gets disconnected from the Casino's server mid-game, the player will be able to continue and complete that game exactly as if he/she had never left. If the Exclusive Casino server does not receive information on the player’s bet and is therefore unable to process it, the player’s balance will not get deducted and the player would be able to see the result of his/her last wager.

Players may play only one pending game at a time. The Casino ensures all necessary technical settings in regards to this issue. By accepting any prize and/or winnings from the Company, the player consents to the use of his/her name for advertising and promotional purposes without additional compensation except where prohibited by law.

The maximum win from any single spin is at a multiple of 50,000 times your bet per line, unless stated otherwise. This consists of any free spins or other features that may be associated with a single spin. If the player has any dispute he/she wishes to file in regard to the outcome of a particular game, he/she must submit a complaint to Exclusive Casinos in writing within 10 days. Exclusive Casino’s Support representatives will make sure to check the game report and advise accordingly regarding the outcome of the game. In an event a discrepancy between the result showing on the player’s Casino software and the Casino's server software is found, the result shown on the Casino's server software will be determine the conclusive and definite result of the Game.

Any applicable taxes on any winnings that such player collects from Exclusive Casino, are under the player sole responsibility. If a player is found cheating or attempting to defraud the Game in any way, or if the player is found making false and/or malicious comments with regard to Exclusive Casino, the casino reserves the right to advertise those actions along with the player’s identity and e-mail address, in addition to transferring player’s information to other casinos, banks, credit card companies, and to the appropriate agencies.

If a Player participated in a Casino bonus program and requests a withdrawal without fulfilling the requirements of that particular promotion, to enable such a withdrawal, the Player shall fulfil all the respective requirements within a certain limited period of time. The Player shall be informed of the Casino and particular Bonus Terms and Conditions, including the withdrawal terms and conditions, prior to participating in any of the Casino bonus programs.

All Terms and Conditions contained here represent the complete, final and exclusive agreement between you as a Player and the Company and supersedes and merges all prior agreements, representations and understandings between you and the Company with regards to the claiming of any promotional or bonus offers.

The Casino does everything possible to protect its customers and their data. To ensure players' privacy and security, the Casino utilizes the latest technology in accordance with the GDPR. This implies that players' personal information, including password, username, emails, and banking data is fully protected by the latest 256-bit SSL encryption.

7. VIOLATIONS OF TERMS AND CONDITIONS

The Casino has the right to suspend your account in the case the Casino is suspecting you in any form of collusion, syndication or fraud during your use of the Casino platform, website and/or services.

We also have the right to withhold your account balance, close your account permanently, or block any winnings, pay-outs or bonuses which were affected by any of the suspicious activities.

The following actions will be considered a violation of the Exclusive Online Casino's Terms and Conditions but are not limited to this list. Consequences may lead to the termination of the Player's Casino account and to the confiscation of the Player's winnings:

• If a Player threatens to re-attribute, deny, revoke, dispute, chargeback, block, hold or cancel any of the deposits made with us.
• If a Player has been found deliberately making a 'chargeback' or 'dispute' of funds deposited from the credit card into their Casino account; or has been found to have made a 'chargeback' or threatened to do so in any other online Casino or website. This includes verbal and written threats to dispute, chargeback, or stop transactions.
• If a Player was found wagering through any means other than the Exclusive Casino interface, using any automated betting system, bot or software designed to hack the Casino or engaging in activities that give them a clearly unfair advantage while playing with an active bonus.
  
  Such activities include, but are not limited to, these: delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements, leaving large bets on the table, for example, in blackjack, and returning to the game after bonus wagering has been completed, playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play, using strategies that take advantage of any software bug or failure.
• If the Casino finds out about the Player's membership in any group where the Player uses soft or any other services to obtain winnings.
• If the Casino finds out the Player's account was negatively affected at another online gaming website.

We reserve the right to investigate any case in which may be found any existence of an element of suspicious or illegal activity.

Any kind of obscene language is not tolerated in our Casino. The Casino reserves the right to take any necessary steps when this policy is violated.

8. VIG LIVE DEALER GAMES

Games following the Live Dealer category are all powered by Visionary iGaming live gaming provider.

Taking part in any of the site’s Live Dealer Games will therefore mean you will be subjected to the licensing rules and regulations. We do not, in any way, manage or control Live Dealer games and thus do not license them.

Exclusive Online Casino vis fully authorized to promote, market, allow and offer access to, and manage financial transactions with (i.e. permitting the transfer of funds to and from the player's account to and from a Live Dealer game) ViG Live Dealer Games.

Live Dealer Game integrity is under the sole responsibility of ViG Gaming. We are not responsible for any game transactions in relation to participating in Live Dealer Games . All Live events are broadcasted by ViG Gaming directly from Latvia.

For a full list of our Live Dealer Games, please visit here. Game specific rules can be found upon launching game.

9. Deposits

If a player wishes to partake in Services and receive Match promotions, he/she will be required to make a deposit into his/her Playable Account from an account or source of which he/she is the account holder. Deposited funds may then be used by the player to place bets or play games.

Exclusive Online Casino accepts Visa and Master Card as a preferred payment method, as well as Bitcoin, Litecoin and Ethereum. Player is responsible to check all payment options available using cashier. Processing transactions might be a subject to pass-through fees. For more details regarding our paying methods, please consult the table

After placing his/her first deposit, a Player will be required to undergo a verification process and will be contacted over the phone by a member of our customer support team to confirm his/her account details. If the verification process is not completed, the Casino reserves the right to block Player’s deposits, void promotions, winnings and cancel future withdrawals.

After every deposit a player makes, an e-mail notification will be sent to verify the deposit. We recommend a Player\ Card Holder to print out all transaction data, game rules, cancellation regulations, and the payment methods in order to avoid any misconceptions and discussions at a later time and to keep them at an easily accessible place.

If a player attempts to use a payment method which he/she is not the account holder of, Exclusive Casino Online Casino reserves the right to treat any deposit into the account as being invalid and any winnings generated from that specific deposit as void. By depositing into a player’s Casino account, a player consents to not to making any charge-backs, reversals or cancel any deposits from his/her Player’s Account, and to refund and compensate the casino for any unpaid deposits in addition to expenses incurred by us in the process of collecting the player’s deposit in case one of one of the above events takes effect.

Player’s Account will not be used by the player as a bank account and should Exclusive Casino find that the player deposits into that account and withdrawals from it without making any bets or gaming activity, Exclusive Online Casino reserves the right to deduct an account administration charge, whether or not we decide to terminate or suspend the account.

The Casino doesn't allow any transfer from one Player's account to another.

A Player can set a deposit limit at any time using their personal Account Manager. A Player can increase/decrease the previously chosen limit; however, only once per week for daily / weekly limits and once per month for monthly deposit limits. A Player should notify the Casino 24 hours before changing the deposit limits.

Exclusive Casino fully acknowledges that mistakes could happen at any given time and is ready to examine your case if you suspect your card has been charged twice, charged mistakenly, or charged without your authorization. If the casino finds your claim valid, you will be refunded accordingly. If you wish to cancel a transaction and request a reimbursement, please address Customer Support or send an e-mail to: [email protected]

10. Withdrawal Procedure

General Terms and conditions for the withdrawal:

Withdrawal requests must be reviewed and approved by the Exclusive Online Casino’s finance department before being sent out as for payments. Upon making a withdrawal request a player will be required to send in valid identification documentation confirming player’s age and address. Withdrawal will only be processed for payment when Exclusive Casino has received all requested identification documents.

Acceptable identification documentation includes, but not limited to:

• Copy of ID (Colored copy of both back and front)
• Color photo of the front and back sides of the credit card used for making deposits at Exclusive Casino Online. The Company requires only first 6 and last 4 digits, the expiration date, the card holder's name on the front and the signature on the back. The rest can be covered.
• Credit Card Authorization Agreement (found on this link).*
• Payment Verification Form, filled in with all the necessary relevant information, used for the wire transfer (Found on this link)
• Utility bill, or any other official document that contains both player’s current physical address and his/her full name on, not older than 3 (three) months.

*Note: The Credit Card Authorization Agreement should be provided for each and every card successfully used for transactions with the Casino prior to the withdrawal. According to the AML policy, the Casino reserves the right to cancel any withdrawal request in case the Player fails to provide any of the aforementioned Authorization Agreements or there card holder's information differs. Alternatively, in some cases, the account managers might request the Credit Card Authorization Agreement with the signature of the card holder.

** Please be informed that a copy of the voided check or online banking with bank details listed there might be requested for bank details validation (optional).

Withdrawal payment will only be made to a Registered Customer. The player hereby authorizes Exclusive Casino and its designated agents to confirm his/her identity whenever it may be required, and to clarify the player’s right to use the money that he/she has wagered at Exclusive Casino. The Casino may withhold funds in player’s account until the player’s age is successfully verified. If the age verification process is not successful and a player is found to be underage, Exclusive Casino will return all deposits made to the player, voiding all winnings and/or bonuses generated by the casino.

According to Anti-Money Laundering Regulations, a deposit should be wagered at least once prior to requesting a withdrawal.

In case a Player hasn't made a deposit in the last 90 days, a minimum deposit of $25 should be made before a withdrawal can be paid, unless it is a deposit placed with a No Deposit Bonus. Whereas a deposit placed with a No Deposit Bonus and the Player has pending winnings, the deposit has to be wagered. The Player shall be informed of all the deposit limits while making a transaction in the Cashier. The Player shall consider and comply with the particular bonus requirements, as well as the specific limits of any chosen depositing method.

Exclusive Online Casino reserves the right to process any withdrawals from Casino accounts preferably using the method(s) used by the player to fund his/her account, whenever possible. If withdrawal process is delayed, Exclusive Casino will look for the best available method in order to process the withdrawal successfully.

Documentation approval is a one-time procedure that can take up to 3 business days. If the casino finds any document to be missing, it will send an email to a player with an updated list of necessary documents needed to be provided to the Casino finance department for the verification process. If a player does not comply or fails to provide the proper documents within the time frame mentioned above, the Exclusive Casino might deny any withdrawal request until such documentation is supplied. Once the documents are approved by the casino’s finance department, a player may request a withdrawal. It usually takes up to 3-7 business days for Exclusive Casino finance department to process a withdrawal for a client. All Withdrawals will stay in the player’s Exclusive Casino account until all the relevant security checks have been successfully made. The minimum withdrawal amount available at Exclusive Online Casino starts at $100 whereas the maximum withdrawal amount might vary depending on the payment method selected. For more information please consult the table

Exclusive Casino allows a maximum payout of up to $2000 per week. VIP players, enjoy a higher maximum weekly payout. For more information, please consult to your VIP Account Manager.

11. Contacting Exclusive Casino

A player may contact the Exclusive Casino Customer Support Department 24/7 via live chat, a toll-free US number: +1 646 905 0495 or by sending an email to our support team at: [email protected]. Please note: All Customer Support calls are recorded for quality and security purposes. Please make sure to add [email protected] and [email protected] to your safe list group so you would be able to receive any important account information or exclusive offers for your account.